Norfolk's Half Moone Cruise & Celebration Center has gotten a solid thumbs-up from the world's second-largest cruise line, Royal Caribbean International. In a recent ranking, Norfolk's passenger approval ratings are the highest in the country and second in the world, trailing Venice, Italy by only one point. Worldwide port rankings are based on customer satisfaction and the overall experience of Royal Caribbean guests. Frequently ranked in the top five throughout the season, Norfolk jumped to #2 in the world this past week, beating out other top ten ports such as Los Angeles, Miami, Seattle and Barcelona, Spain.
"Our goal is to be the most passenger-friendly terminal in the country and continue to exceed expectations," says Stephen E. Kirkland, managing director of Cruise Norfolk. "From the driveway to the gangway, our primary focus has been on the guest experience."
The Half Moone Cruise & Celebration Center, located adjacent to Nauticus, has welcomed more than 230,000 passengers since it opened in April, 2007. The world's largest and second-largest cruise lines, Carnival and Royal Caribbean, continue to call Norfolk home. In 2009, passengers from across the country will board vessels bound for Bermuda, the Caribbean and the Bahamas.